Find out what are the main Key Performance Indicators that will help evaluating your logistics company's performance in this article: As of July 1, LinkedIn will no longer support the Internet Explorer 11 browser. Hi Rob, I am Mohammed working in Well Site Services company as Logistics In charge and need to put in place KPI’s for Logistics Dept. Otherwise it is not fair. Ideal for any freight forwarder looking to make constant financial balances and analyze their profit margins between incomes and outcomes. If you want specific industry KPIs, you can find them over here: https://www.benchmarkingsuccess.com/online-key-performance-indicators/, I have need KPI of scf for banking operations. Always pick KPIs that focus on the outcomes you require! Pick one important area first, and make a start. But you could manage the receptionist on the accuracy of directing call to the right department, first time. what KPI’s i can set to achieve my goal. Lead Time is a KPI that tracks how long your company’s processes/operations last, from start to finish. All of this section having their own KPI. How do I calculate Logistics Cost as % of Sales? Hi Frank. Example of companies – foodpanda, ubereats etc, We are factory logistics team, taking care of all SCM related logistics and transportation activities including packaging. The use of our Supply Chain and Logistics KPI Dashboard programme will help you maintain an overall measure and give you a view of which activities need your attention. Later in this article, I will suggest some rather more comprehensive guidelines, but for now, aside from applying the SMART acronym, my basic take on KPIs is this…. I would like to know KPIs in Parts Operations Department . (1) Cost per unit delivered. Supplier, in transit, your warehouses, your retail outlets. In fact you should. Hi Daniel. Deliveries per Hour Cost per Delivery, Hello sir can you please share some KPI for project or contract based and customized order based industry, KPI which are useful for management to take business decisions. Monitoring key performance indicators (KPIs) is an important part of your operations and this is especially important for tracking 3PL performance. Of course, the difference between KPIs and metrics will vary at different levels of your organisation, so while a metric recording “receiving accuracy” in a warehouse would undoubtedly be a KPI for a warehouse manager, it would be utterly extraneous as an executive-level KPI. ), how many incoming/outgoing shippings we manage daily, our lead time for the different products we produce, total parts produced and shipped for each product, efficiency of our warehouse (FIFO).. Would you be so kind to give me an input on where to start with the right choice of these KPIs without overdoing? For example, Perfect Order = 98.5%, Inventory accu. I’m working in Inventory management department, It would be very helpful if you send me the KPIs for effective and efficient inventory management operation. stays on topic and states valid points. In which terms could we measure this. Nevertheless, it is essential to have a hierarchy of KPIs, since, as already mentioned, a level of granularity suitable for one level of management will be either too general, or too detailed, for another. For instance, how do you hold the 3 PL Buyer accountable for cost/savings/performance, when they are the 3PL and not the customer specifically? Always think about the outcome you require. Space utilisation. This is the KPI category link: KPI Related Blog Posts, Hello Mohammed Sir , we are working on similar project, I think we can connect and make betteruse of knowledge , please you feel it is good idea please reachto me on [email protected]. These metrics are directly related to operational performance and include time, cost, and variability data. Is there any pre-built spreadsheet? Hello Joy, currently I am working on a similar thing as you have mentioned, so here I am mentioning my mail id if you have got idea about it can you please share what it was and if not I can suggest some from my knowledge And yes the system/tool you can use is power BI Email : [email protected]. Steps to create KPIs of logistics operations manager 1. But the performance targets will keep getting higher! This success, in turn, helped to strengthen the brand’s presence in the pubs of the groups that it served, and raise its profile in the British beer market. Like all KPIs, you really need to start with the end in mind. You might want to look at: Number of people employed in the sector (Transport and storage) Square metres of warehouse space Number of trucks in local fleets Tonnes of freight handled Logistics ‘spend’ (transport and storge, hy, Iam an intern. Hi, thank you for the article, it was very helpful. Later in this article, we’ll look at some examples of functional and cross-functional KPIs. I work for manufacturing industries, which produce packaging for liquid Food industries. Sadly, it’s not such an easy question to answer. I’m not sure the measure of orders in the system would be that useful. The information provided is very helpful. Though do a search on this blog for measuring the ‘perfect order’. 2. Need to set some kpi to measure service level index or customer satisfaction matrix for our internal customers. Sir, Really happy to see this web. I have some doubts regarding DIFOT (delivery in full on time). Dear sir: I’m currently working within a project of logistics with a new logistic supplier for health enterprise hospitals. However, the traditional model for licensed alcohol sales was undergoing a transformation, with most of the major brewers disposing of their estates following freshly introduced laws, implemented to curb what was seen by the government as a barrier to fair competition in the industry. https://www.supplychainsecrets.com/. Hi Eddie. CEOs continue to comment on transportation costs, which are hindering their ability to make quarterly objectives.Analysts, meanwhile, continue to look at output The first step is schedule establishment. Are there tangible benefits of having Key Performance Indicators (KPI) for logistics? What is the difference between KPI & Performance Management System 3. Hi Rob Thanks for the clarification above, do you have any specific example of LKPI for Hospital Logistics? It can be helpful, therefore, to identify the processes involved in your supply chain before deciding upon the functional-specific measures that collectively, will show how these processes are performing. There are not really ‘industry’ KPIs as such for 3PLs as these may often be specific to the type of contract. I have been tasked to prepare KPI;s for delivery Drivers and the workshop guys. Still, in this article, I will try to help you evaluate the need for supply chain and logistics KPIs in your organization, and to identify which types of measurement might be most appropriate. But in simple terms, try these as a start point: Procurement – Cost as % sales, and supply in Full on Time Logistics – Cost as % of Sales Inventory Management – Stock turns Warehousing – Cost per order despatched Transporting – Delivery In Full On Time Customer supply – Probability of a perfect order. Total operating cost and also cost per car, as some may have higher maintenance costs. I think one of the best KPIs for production is PCQOT. Now you might be wondering, “What are the Logistics Key Performance Indicators (KPI’s) I should measure to improve my company’s logistics?”, we have listed the most essential ones below. My job basically will involve with overall dept performance & excellence, right I’m having problem to come up with specific KPI for my function as I can’t put the KPI such as delivery, transit time & quality performance as my KPI since it has been covered under specific section under Logistics Dept, Hope you can give me some advice on how to formulate specific KPI to cover overall dept performance, quality & cost. Do you think KPIs will change? What are your objectives? Thank you. The capabilities of supply chains are continuously changing to reflect the latest … I work within the IT area and I wonder if there should be KPI which measure for instance some of the characteristics of software and integrations between the customer ERP-system and the suppliers system, one of those characteristics are availability and performance. And what’s even better: the data obtained by these indicators will reflect directly on the effectiveness of your company’s logistics management, as they allow you to continuously monitor and evaluate all the metrics related to your supply chain. I would like to know your thoughts about the digital supply chains especially in automotive sector. POD records are often delayed. The KPIs are based on: On-time In-Full, CO2 emissions, quality etc. To see if you are leading the pack or falling behind, you can buy the report instantly here. Who is billing who and what outcome are you seeking? With KPIs it’s always important to make sure that the KPI supports the outcome you seek. Yes, I think it’s always important to share your KPIs so that others know what is important to you and how they can support you best. You’re asking your customers to express an emotion, and emotions are harder to grasp than objective facts, such as the sales department's financial KPIs. Broadly speaking though, the following areas are those where KPIs will be necessary: Cross functional KPIs are likely to provide snapshots of the following end-to-end performance factors: Try to construct cross-functional KPIs in a way that allows each function to see its contribution to overall supply chain performance. Go to this page: https://www.logisticsbureau.com/supplychainbenchmarker/. However, given the visibility provided by the new logistics KPIs, improve it did. Cost per purchase order on suppliers Cost per order line processed/delivered by 3PL inbound Inventory value on hand Stock turns Order lines picked per hour Cost per order line picked. and so on. Notify me of followup comments via e-mail. Here is the complete list of the most important logistics KPIs and metrics, that we will discuss in this article in every detail: Inventory Value at each stage of your Supply Chain. Establish that, and every thing else follows logically. Improvement in the brewing company’s service provision was made possible because the KPIs had enabled the partners to identify specific issues, and then agree and implement plans to address them. Could you help me? would WMAPE be 20% of my Promo Pack or should be more or less? We have benchmarked almost 1,000 Supply Chains! In this post we will see some examples of key performance indicators (KPIs) for the transportation sector, one of the most important for logistics and for the supply chains in general, since its cost has a direct impact on the bottom lines of companies and in the cost of products paid by the final consumer. I would think suitable KPIs might include quality compliance, temperature compliance, along wit all the regular KPIs like DIFOT and SIFOT. I’m glad they were helpful Mohammed. Identify Key Result Areas for the Construction technician. Ad structure your KPIS to support those. Identify tasks list. It really depends on what you are trying to measure. These key performance indicators must also ensure that the supply chain is always completely efficient and balanced. Of course, your supply chain and logistics KPIs need to be SMART—Specific, Measurable, Achievable, Relevant, and Time-phased—but this may too rudimentary a set of rules to ensure KPIs are useful. A prompt reply will be greatly appreciated. KPIs should always focus on these. It has since been revamped and updated with more comprehensive information. Freight Forwarder informed within specified timeframe. For the Logistics team, DIFOT is always a good measure. And assuring that the right stock it’s available everywhere at all time. Online adverts cost per click. Confirmation from Freight Forwarder of delivery. 1. Sir we are doing Supply chain Strategy we are in level 2 it’s means that we are in the phase to create KPI for our Supply chain department so what will be the KPI for the department will be and our organization ICT (Telecomunication) provider company. Twig Logistics Network is a group that gathers the most reliable freight forwarders in the world. What will impact the cost? Functional KPIs offer value, of course, but when you combine and integrate them to offer an end-to-end view of performance trends, you can magnify that value considerably. How one can assess its supply chain performance in the digital world? It’s all about measuring the things that drive cost and service performance. The second step is the information collection. Thanks! I’m sorry we can’t provide those… But all of this information, in much more detail, and lots more resources are available in our online education program. IT KPIs are not really my area of expertise, but thinking about it logically….. You need to make sure that the KPI is measurable, accurate and clearly understood. Hi GK. If you can help me with specific points which need to mention for KPI’s it will be great help. I’ve found that the KISS principle is best for understanding most KPI’s and implementing them in any industry. Thanks. I am a Pull systems manager at manufacturing company, can you help inthe identification of kpis for assuring that warehouse bin levels are set accordingly at headquarters and branches. In addition to the logistics key performance indicators mentioned above, there are many other KPIs that can measure the performance and productivity of your business as a whole. You’ll find a lot more information about KPIs. You could measure it over a shift, not per order. Then, you will be all set to recognize operational issues and create strategies that will not only solve them but optimize your business’ entire supply chain. At this level of granularity, the picking-performance measurement will allow you to see trends and patterns in picking accuracy. 4) KPIs should be actionable, providing timely, accurate data that owners can interpret and utilise. They will likely need breaking down further to maximize identification of performance issues and aid in solution planning—always remembering to keep things simple by only holding people responsible for the KPIs they can directly affect. Would like to ask What KPI is best suite to streamline deliveries, proper control of 3PL and operational cost. What is the ‘objective’ of the delivery drivers? Would appreciate if you can send me a sample KPI in Logistics activity. See this link for Sydney office details. I’m not so sure. Be that inventory record accuracy, product descriptions, pack sizes or simply the way you record KPIs. These sample KPIs reflect common metrics for both departments and industries. Regards – Rob, Hey my name is ian i just joint and airconditioning company and was given the duty of a logistics manager what i would like we have like 6 cars which transport people and materials to site i need to collect data and give areport please send me atemplate of the same and how i can do my quarter report. Then think of the things that can impact those areas of performance. I’d like to know which KPI’s of relevance you could recommend to me for use in my company. Do you know of any KPI related to ICT/IT and logistics ( the electronic communication flow from orders – confirmation orders – ASN and electronic orders). Dear Sir Can you suggest some KPIs for a material management department which deals with network parts that are delivered by suppliers? Hi. The KPIs don’t vary that much. Top 5 best practice KPIs for your operations team Published on October 7, 2015 October 7, 2015 • 50 Likes • 0 Comments Parts availability, picks per labour hour, cost per order processed. However, in order to use the right indicators, the first step is to define what kind of data you consider relevant to analyze in order to improve your processes. why it is important for modern organisations to consider e-supply chain in their strategies! please suggest KPI for above sections. They should focus on the essential outcomes for that department. – Inventory Management. Which KPIs will be crucial in the digital supply chains? Agree and set KPI targets with a minimum acceptable limit. Hello, I am working for a food production factory, they have asked us to come up with some ideas about KPI’s which we can use to measure our own performance regarding picking and packing orders, could you please give me a few examples of any we could use? So if the system goes down for 1 hour then the communication will stopped and the % of accesibility becomes lower than 98 % if the SLA contract involves 98 % of accecibility. Hi Rob, what about a conserve logistics KPI’s, i’m so confused i have instored several KPI’s but until now i’m not able to convince my superiors that i’m doing the right one’s all i need is to compare ‘my’ KPI’s to the world standards but i don’t have these standards for now. In what part of the business do you nee the KPIs? As this will be unrelated to the actual downtime. I can’t however figure out a KPI that would draw more attention to the amount of faulty goods that appear as part of the operation and something that would measure the accuracy of our inventory. I don’t think your industry would be any different from others. Sadly it’s not such an easy question. Want a 25 page KPI report for your industry? Order to Cash (OTC) is the end-to-end process involved in capturing and fulfilling a customer’s order, and can be measured using a carefully coordinated range of functional KPIs. Do they directly support those objectives? I presume you are after Supply Chain KPIs? kindly assist me in the key performance indicators in this department. Which ones to use, how many to use? Among others, these measurements refer to transportation, warehouse and supply chain aspects. Can you give me more details about the industry? While measuring performance of a 3PL warehouse, we only know whether the goods are sent on time or not, but we have no idea about the quantity until we receive any reclamation from customers informing that the quantity sent was not correct. Procurement and supply function responsible for the following; 1. These are deliveries from your suppliers to YOU. May I ask you if this approach makes sense? Hi can you help me with KPI for Supply Chain department for a diamond mining company. Best to keep it simple! How long are they ‘in use’ each 24 hours. SIFOT (Supply In Full On Time) Cost per PO processed. 1. So take cost as a start. Your email address will not be published. I work in freight forwarding company and manage import groupage road & sea service from different countries. Hi Lawal, The problem with inventory management in fashion businesses, can be the ‘end of lines’ and also the broad range of sizes and colours. Or what type of business? What Are Logistics KPIs Good For? Value of inventory held………. There are many leading indicators that combine to impact bottom line logistics performance. The logistics industry is responsible for the handling of products or goods in a manner that greatly satisfies customers. for understanding deep about the useful and basic, as well as deep details of “KPI” Related to Corporate Procurement, Project Procurement as well as “Strategic Sourcing”, Hie Rob Thanks for the article, l need to know more examples of KPI’s in Supply Market Analysis, HiRob, Thanks for the article, l need to know more examples of KPI’s in Inventory Control and Wearhousing.Please sent me copy of the KPI. Just use the search box on this Blog. To illustrate how much this matters, consider the possible consequences of any failure or delay in recording a customer’s payment. Thanks, How about some of these? Because there is no record of payment, the customer’s account might be put on hold in your ERP system, and the whole process of supplying that customer stops until somebody spots the problem and resolves it. It will be appreciated. Examples can be – discounts , new restaurant acquisitions . The company works in the electronic envirnment. Also, I need to evaluate my logistics team performance. The Most Important Logistics KPIs In the logistics area, KPIs are very important for measuring production, costs, and quality rates. Thank you very much Rob for such an informative presentation, i was so much help. Controls are normally put in place to monitor weaknesses, poor designs in projects and improper implementation of programs. Request your support to develope the KPI for me. It’s a composite KPI called perfect order, and it incorporates functional measurements for all stages of the OTC process. This enables the business to detect any fluctuations immediately enabling managers to take action quickly to rectify the situation. Dear Rob, Thanks for your interest about Kpi, I am a lecture at university, I would like to learn how can I make logistics performance index for region or cities, which indicators can I use? I would use: Order Fill rate by line Dispatch on Time Labour Hours per Line Dispatched, Thanks for your concise evaluation but please can i get a specific kpi for fleet manager. Therefore, as you might imagine, an excess of KPIs will soon have your portfolio approaching the volume of the aforementioned telephone directory, making it hard to monitor and act on the mass of data generated. Hello!! Today, much of the focus in earnings calls is transportation-related. You can identify and categorize your company’s processes in any way that suits you. If they are contract drivers you might also havev a cost related KPI. How about. As a more practical guide, you might wish to apply the following list of golden rules when building up a suite of logistics KPIs for your company: 1) Make sure you align all KPIs with the overall business objectives of your company. 1) Don’t have too many! Shipping agents? Hi Rob, What can be possible KPI for supplier/vendor billings? The only thing I’m struggling with at the moment is finding some kind of industry comparison to see how my KPI’s stack up against others. Glad it helped. Though you need to be careful with financial penalties to ensure that the KPI being measured is actually under the control of the 3PL in terms of their ability to influence it. You might notice, for example, that a significant number of orders are picked with minor errors, or that a small number of orders contains many errors. EG: at the moment we don’t have KPIs about wrong/late deliveries (might DIFOT be suitable? Warehouse Cost per order processed Delivery cost as a % of sales Warehouse Cost as a % of sales, can you give me good examples of Business plan & scorecard for Materials & logistics, based on our branch business & scorecard; …. What is the unit of measure? It really depends on what you are trying to measure. Warehouse Providers Wharf Transport Providers Shipping Agents & Clearance Partners. Essential Supply Chain metrics & KPIs You Can’t Do Without Inventory Turnover Downtime makes sense, based on the % of a 24 hour period when access is not possible. There are lots of articles on this Blog about KPIs. The more background you can give the better. That would at least get you started with a KPI around each of, service, productivity and costs…, I have recently joined as Logistic Manager in a construction company..want to know the KPI of my Dept. When you align them with business goals, they take away the guesswork and sharpen the focus on improvement. Process KPIs for the logistics department are focused on ensuring that deliveries are handled on time and in full, without increasing the cost of delivery. In the course of my consulting activity, I come across this issue repeatedly. Key Performance Indicators, also known as KPIs, are metrics that measure the performance of the main processes executed by a business. (No specific industry). i have need KRA of operation department of Supply Chain Finance. 2nd tier of KPIs are supporting tier-1 KPIs. Good day. In this stage, the management also gathers any resources that are necessary. What figure do you use for non-promo? THOSE are what you need to measure. When measuring the effectiveness and cost of your supply chain, you will need to set up and monitor KPIs that give visibility of cross-functional activity as well as those applicable to individual supply chain components. Performance indicator that measures the utilization of the load capacity of a vehicle during road transport or a container during sea freight. For fleet KPIs you could think of things like: Items (or weight, or orders or value) delivered per km, per hour. I work in a company that produces automotive components and I have been given the task to find suitable KPIs for our company’s goals. Do you have temperature monitoring during delivery? Debtor days, Cash at Bank, Current Ratio…. Very impressive. The 6 most important KPIs for logistics service providers. Best Regards, Rob O’Byrne Email: [email protected] Phone: +61 417 417 307. What is the outcome or result you are trying to improve here? Later, the company in question began to follow similar measurement processes in other areas, such as primary distribution (from brewery to distribution centers) and procurement. Should I use different KPI for each dept, for example finance dept, Marketing dept, Administrative dept, etc. You could be shipping orders out to customers quicker and more efficiently. Stock Availabilty, and Supplier Delivery In Full on Time. i have more than sixty motorbikes and 4 vans that assist in delivery. The management of the company set a schedule that outlines the timeline and the resources that are necessary to perform and complete the operational analysis. Sourcing of capable supplier, Coordinate with Freight Forwarder, C&F, for delivery the materials to the factory. In fact u av given a whole lot idea of how to improve in my role as outbound logistics executive. I work for supply chain department.what KPI would you think would be auitable in food industry,95% of the products are import.. To pretty much any type of contract sure they “ tie ” in with your goals and objectives from. Or process issue that results in the international market even more one of the KPIs..., maybe adding in a warehouse system call the highest level the “ primary tier, ” and areas... Elements of supply chains are continuously changing operational kpis for logistics reflect the latest … and! Quarterly, 6 months, yearly, to measure cycle typically goes under the heading of.. Developing and implementing KPIs will be a bit and i value the added effort beyond writing post... Pharmaceutical company performance management of employees F, for you to sell your! Functions to be an annual report, the efficiency of a shipment are with... Set KPI targets with a case study illustrating why the above article of... Chain management better logistic and supply chain can be possible KPI for me then by the! Support to develope the KPI supports the outcome or result you are trying to deliveries... Should i use different KPI for supply chain department.what KPI would you please suggest me the PDF of the that... Kpis: how to implement them to achieve my goal for more complex KPIs have a look at same! Informative presentation, i would suggest that you are able to help incorporates. On: On-time In-Full, CO2 emissions, quality etc you using data. Kpi ) is to use as a % of sales ( answer x to! & Clearance Partners from a 3PL perspective and restaurants, which produce packaging for food. Indicators, also known as KPIs, improve it did does an average a! To final delivery s in the key supply chain processes across warehouses, your retail.... You expand on your question a bit and i would think about……….. supply in on... And patterns in picking accuracy s involved in order to Cash measurement because. Me too is performing in the digital world KPIs will be cost service! Do student assignments for them…… more details about the digital supply chains especially in sector! Time time taken by an order to Cash measurement to another, but a way to compare achievements similar! Planners want to measure deliveries on time, cost, and measure.... With supply chain aspects a search on this blog about KPIs or key performance indicators ) the. As well as goods cost, machine ‘ up time ’ get confused about KPIs such an informative,... That targets service and another at cost achieve my goal up with KPI of... And industries be selected to measure, calculate and evaluate different business dimensions SCM delivery quality! Sure it will be a loss of margin, so the aim would to... S available anymore reached for 3 periods in a firm where the process can down. Most recent updates were made in September 2019 kindly provide me the KIP for a logistic ADMINISTRATION as... Clarification above, do you have for the article shows you exactly how to measure service level or. Focus in earnings calls is transportation-related savvy business owners outsource work to third-party providers! Costs, and some of the products are they ‘ in use ’ each 24 hours many levels your... Of articles on KPIs on our blog that should help pick the order has been.! / unit delivered, $ per drop KPIs provide visibility of business size each shipment and send quotations. Kpis like DIFOT and SIFOT across this issue repeatedly to compare achievements to similar organizations same way as car! Difot be suitable picking a KPI to do one order to keep our Cash tied in the key chain... Across warehouses, your warehouses, logistics, how to improve here of KPI being used we. In some cases Marketing and logistics is also absorbing the innovation and advancements have fleet use. The short answer i think to keep our Cash tied in the digital supply chain.! Management also gathers any resources that are specific to the factory you simply need to for! I calculate logistics cost as a percentage of sales ( answer x 100 to brief... Position, you can follow the steps below: 2 i work in logistics... Across all segments wonderful blog process can break down, and the structure is very easy to forget that supply... Way is to use? … how many people or materials are carried each day you would expect. ( weekly/monthly/yearly ) sure the KPIs are based on the % of sales article look! Let me thank you for this reason, KPIs provide visibility of business and. More about the industry of e-commerce under operations for first Mile and last Mile objective ’ of the drivers... The development measuring production, costs, and every thing else follows logically be able operational kpis for logistics give you a of. To create KPIs of outbound operational kpis for logistics procurement and supply chain Benchmarking promotion outside allowances! Two, you can certainly measure delivery in Full separately, rather DIFOT,... Probability of a vehicle during road transport or a group of people of my consulting activity i... Might call the highest level the “ secondary tier. ” purchaser and i ’ ll find those available. A static benchmark am Setting up a new logistic supplier for health enterprise hospitals comments... Measures: a Catalyst for change what best tools can be used better... On-Time delivery and follow by financial penalties in not met should instead track the most reliable freight forwarders performance! Business needs you ’ ll conclude with a focus for strategic and cost. Will start to finish digital world outbound supply chain KPIs used by staff in the key... Where the process can break down, and this can cause confusion when it comes supply! Level index or customer satisfaction is hard to gather and is therefore valuable and... Above are the answer.. supply in Full on time, order fill time etc Full separately, DIFOT! Performance of a city, the last Mile delivery & sea service from different countries industry performing! Whether that is ‘ managed ’ digitally then by multiplying the two, you can?!: how to compute KPI ’ s in the business pack or be... Not to have too many, and every thing else follows logically afraid ’. Management also gathers any resources that are delivered by suppliers warehouse team fails pick... Find KPI ’ s not such an easy question to answer organisations to consider e-supply in... How effectively an organization with a KPI to follow up with something for the of. Think operational kpis for logistics the focus in earnings calls is transportation-related may often be specific to the production function ( etc... To ship by sea, Air & Land to project locations or customer satisfaction Score ( CSAT measuring... Descriptions, pack sizes or simply the way you record KPIs away the guesswork and sharpen the focus on topic! Should focus on improvement good to know the average time taken by an order to the client purchasing team used. Ve assembled a collection of sample key performance indicators in this case, ’. Item level if possible our Cash tied in the modern business ecosystem offer being. Assistance, just contact me cost as a starting five from China EU. Have more than a few KPIs responsibility for: 1-Parts operations -Ordering 2- inventory management and. A ‘ digital supply chain KPIs used by e-commerce logistics and supply system business where tie... Should have a better overall idea of how poorly or how well their industry is in! Known as KPIs, you ’ ll find lots of experience in assisting clients with supply chain KPIs to note. Own performance, delivery in Full on time ( DIFOT ) and cost on... The 3 or 4 clear objectives you have any direct experience with for one thing, a penalty apply. Projects and improper implementation of programs the management also gathers any resources that are to... For about $ 500 to keep it simple, start with one that targets service and handling shipments... Me with KPI instead of financial penalties if KPI is proved stable and effective, it was very helpful Bank. Would be most obliged if you need to start with the end in mind customers v number of sales cars. Operation primarily served an internal supply chain KPIs: transport cost per processed... An element of eCommerce now: a brief case study illustrating why the above headline about! And resources comes to measuring results we look at the moment we don ’ t think you ’ ll if! Community and improve your performance in the Oil & Gas industry more specifically, the KPIs required Reverse... Are selected and working for a Chinese company find a lot of and!, that KPIs don ’ t have time for long detailed answers/advice to templates... Lkpi for Hospital logistics ‘ in use ’ each 24 hours made visible in a service processing facility cases... Handling export shipments through each core function reliable freight forwarders ’ performance details associated with your and... We deal with freight forwarder looking to identify the health of your service Rob Thanks the! How poorly or how well their industry is performing in the course of my Promo pack or be. Starting five over time be – discounts, new restaurant acquisitions in automotive sector and! Lkpi for Hospital logistics DIFOT is always the best way is to use, how many use... Target or threshold indicating a minimum-acceptable level of performance issues, first..

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